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Maria posted a new post. a year ago
IS "ZERO DEFECTS" AND EFFECTIVE NORTH STAR FOR OPERATIONAL EXCELLENCE?In today’s video, we dive into the concept of “Zero Defects” as a guiding principle for achieving Operational Excellence. Is it the ultimate goal for…
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Maria posted a new post. a year ago
HOW TOXIC MANAGERS WEAPONIZE FEEDBACK AGAINST CONTINUOUS IMPROVEMENTIn this video, we dive into a powerful topic inspired by a Fast Company article: how feedback, when mishandled, can actually undermine continuous improvement and…
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